common questions

Frequently Asked Questions



How do I find out current availability?
We do not post availability online. Please give us a call (269 857 7804) for an updated list of what's available.

What forms of payment are accepted?
We only accept checks and money orders; no credit/debit cards please.

How do you ship bare-root plants?
To make sure that plants arrive in good condition, plants are packed with sphagnum moss with a plastic liner in a corrugated cardboard box. Most orders are shipped via UPS and large orders can be shipped on pallets via LTL.

What is your guarantee on seedlings?
Plants are guaranteed to leave the nursery in good condition. We do not warranty plant survival because many factors that affect plant survival are outside of our control. Please see terms & conditions for complete details.

How do you price plants?
For plants less than 24" tall, the catalogue lists pricing as "1000 rate" -- for a minimum of 500 per individual species. For plants 24" and taller (found in our Bigger Stuff) the listed price is "100 rate."

When is the best time of year to order trees?
So that we can serve you best and for the best selection, try to order before March 1st. If you order after March 1st, we still will write an order for you, but it takes longer during the shipping season.

How do I plant my trees?
Please take a look at our
planting instructions for more information.

What are your hours?
Normal business hours are from 8-5. During spring our hours are longer, in the summer our office hours are typically shorter. If no one is around the office to take your call, please leave us a voicemail and we will get back to you as soon as possible.
Phone: 269/857-7804            Fax: 269/857-8162             Email: info@alphanurseries.com